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Personal Data Protection Advisory

At MyHealth Medical Centre, we are committed to protecting your personal data in compliance with the Personal Data Protection Act 2012 (PDPA). Below are key points of our policy and practices regarding the collection, use, and disclosure of personal data.

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​Thank you for trusting MyHealth Medical Centre. We are dedicated to safeguarding your personal data while delivering quality care.

1. Purpose of Collecting Personal Data

We collect your personal data to provide safe, efficient, and comprehensive medical care. This includes:

  • Registration and identification

  • Medical examinations, treatment, and follow-up care

  • Administrative processes, such as billing and claims submission

  • Communication regarding appointments and results

2. Consent

Your personal data is collected, used, and disclosed only with your consent. This includes deemed consent:

  • By conduct: When you provide personal data voluntarily for medical care.

  • By necessity: When required to perform services like referrals to specialists or hospitals.

You may withdraw your consent at any time by notifying us. Please note that certain uses of your data may still be required by law.

3. Data Use for Secondary Purposes

We may use your personal data for secondary purposes, such as:

  • Quality assurance and internal audits

  • Research, anonymized where possible

  • Notifications regarding services that may benefit your health

We will seek your express consent for secondary uses that are not directly related to your medical care.

4. Retention of Data

Your personal data is retained in accordance with:

  • Legal requirements under healthcare regulations

  • Guidelines for retention periods of medical records

We ensure that your data is securely disposed of when no longer needed.

5. Data Sharing

We may share your personal data with:

  • Other healthcare providers (e.g., for referrals)

  • Government bodies when mandated by law (e.g., for public health reporting)

6. Protection of Data

We employ stringent security measures to protect your data, including:

  • Secure electronic storage and data access controls

  • Regular reviews of data protection practices

7. Access and Correction

You may request access to or correction of your personal data. Please contact us for such requests, which will be processed in compliance with the PDPA.​

8. Do Not Call (DNC) Provisions

We will not send marketing messages to your contact numbers without your clear and unambiguous consent. Appointment reminders and care-related messages are exempted from the DNC Registry requirements.

9. Data Breach Notification

In the unlikely event of a data breach, we will promptly assess and notify affected individuals and the relevant authorities, as required by the PDPA.

10. Accountability

We have a designated Data Protection Officer (DPO) to oversee compliance with the PDPA. For queries or feedback, please contact our DPO at:
admin@myhealthmedctr.sg

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